Our services

As a division of Volkswagen Commercial Vehicles, we are more than just a competent body builder. We are also a strong partner for you: CustomizedSolution offers numerous services with added value to international body builders and conversion manufacturers.

Body builder training and Commercial Vehicles Training Online (NTO)

Customer needs are increasing, technical requirements are becoming more and more complex, and urban mobility is facing great changes. That’s why functional product solutions must continually be redefined and expanded. We help you to master this challenge with customized training modules designed to generate the greatest possible practical benefit. 

Volkswagen Commercial Vehicles is the basis for your body building and conversions. Whether it is for technical requirements, product competence or system questions, you will receive all the relevant information from us. This is how we secure knowledge transfer and qualification. In our current training programs, you will find both tried and tested and new training packages exclusively for our PremiumPartner and IntegratedPartner.

In addition, we offer you access to our learning management system, Commercial Vehicles Training Online (NTO). Whether or not you attend a training, you can also familiarize yourself online with the essential product highlights and technical information here. For example, you can obtain additional expert knowledge about the vehicle models and technical features, as well as about all the processes involved in the body building and conversion business with Volkswagen Commercial Vehicles.

You can find more detailed information, as well as the training catalog, in the login area.




WLTP: test procedure for motorized vehicles

WLTP stands for Worldwide Harmonized Light-Duty Vehicles Test Procedure. It is a globally standardized test procedure used to determine the fuel consumption and emissions of motorized vehicles.

The procedure is valid in all EU member states and creates more transparency for customers, since it is deemed to produce a more realistic picture of the fuel consumption and emissions of a vehicle. For example, WLTP includes considerably more acceleration and braking maneuvers than the “old” NEDC (New European Driving Cycle). The values measured by WLTP are usually higher than those measured by NEDC; the actual consumption of the vehicles is not changed by the test procedure.

In order to assist you in creating the WLTP document for a vehicle, we provide a WLTP calculator for you in the Bodybuilder Database.

WISA: Workshop Information System for Body Builders

The Workshop Information System in the Bodybuilder Database aids cooperation between you and Volkswagen Commercial Vehicles. Your customer has the satisfaction of purchasing a suitable combination of basic vehicle and body as a single unit. This positive user experience is now also being applied to service. The Workshop Information System for Body Builders enables you to increase your range of services and repair work for vehicle bodies. You can easily and efficiently exchange your workshop information with the Volkswagen Commercial Vehicles service network.

The availability of service information on the Bodybuilder Database is a requirement for your premium partnership with Volkswagen Commercial Vehicles. You can find more detailed information here.

Customer Care

The CustomizedSolution customer care can be contacted worldwide by customers, Volkswagen dealerships, importers and body builders. For questions on registration and for advertisements for the conversion portal and the BB database, technical queries, CAD orders for the vehicle models, retrofitting inquiries for series models or CustomizedSolution products, for calculation solutions, unique models, special equipment, accessories and their genuine parts supply, product information and for the sales program, configurator, vehicle status, guarantee and for invoice queries, you can contact CustomizedSolution customer care by email at and by telephone at +800 2878 66 49 33 (+800 CUSTOMIZED).